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Ordering & Shipping

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Your shipping, processing, and guarantee payment includes a lifetime satisfaction guarantee for your courses.  The charge for your courses also includes our free replacement policy: if you ever damage a disc, we will replace it for free, as long as the course is in print.

No other publisher offers a free replacement policy as we do, and no other publisher we've found offers a lifetime satisfaction guarantee.

We do not make a profit on your shipping, processing and guarantee payment. We charge only what is necessary to cover the following expenses:

  • processing your credit card or check,
  • delivering your courses to you via FedEx International,
  • direct labour and warehousing costs for shipping packages and processing returns and replacements
  • costs for packaging materials.

Ninety-nine percent of all orders ship within 24 hours.

Order by mail

Inside of our catalogues you will find a mail order form. If you are unable to locate the mail order form, you may write your order on any piece of paper or print the order form here. Please print legibly so we may process your order without undue delay.

Please include:

  • Your Name, address, phone number (and/or) your Customer ID number
  • The shipping address
  • The priority code from your offer
  • The course(s) you would like to order and the advertised price
  • Your Shipping, Processing and Lifetime Guarantee fee
  • Any coupon codes you may have
  • Method of payment (Include a check or write down your Credit Card number, with the expiration date for your Credit Card)

Send the order to:
The Great Courses
4840 Westfields Blvd, Suite 500
Chantilly, VA 20151
Phone: 800-832-2412

How Do I Calculate My Postage and Packing Charge?

In order to calculate your charge for postage and packing, please refer to the chart below.

Merchandise Total
Postage and Packaging
up to $84.99 $12.00
$85.00 - $119.99 $18.00
$120.00 - $174.99 $24.00
$175.00 - $229.99 $30.00
$230.00 - or More $35.00

Are there additional taxes or fees associated with my purchase?

If an order is submitted that is over $1,000AUD, it will be subject to a 10% tax as well as a $55.20AUD regulatory processing fee.  This will be collected by FedEx at or before actual delivery of the parcel.

How do you ship?

Most packages are shipped via FedEx International.

How long will it take to receive my courses?

All in-stock items are despatched within 24 hours, shipped via FedEx and will arrive in 10–14 days.

Where can I send my order?

The Great Courses can despatch items to virtually any address in the world. However, customs laws prevent this site from shipping products outside of Australia. Click the link below if you wish to send your items to another country.

The Great Courses - US
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