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Terms & Conditions

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Terms and Conditions

This page (together with the documents referred to on it) sets out the terms and conditions on which you make use of our web site www.thegreatcourses.com.au (our "Site"), whether as a guest or a registered user, and on which we supply any of the products listed on our Site (the "Products") to you. Please read these Terms and Conditions carefully before using our Site or ordering any Products from our Site. You should understand that by using our Site or by ordering any of our Products, you agree to be bound by these Terms and Conditions.

You should print a copy of these Terms and Conditions for future reference. Please understand that if you do not agree with these Terms and Conditions you should refrain from using our Site, and if you refuse to accept these Terms and Conditions, you will not be able to order any Products from our Site.

Information about Us
www.thegreatcourses.com.au is a web site operated by The Teaching Company, LLC, 4840 Westfields Blvd., Suite 500, Chantilly, VA 20151-2299 (under the trading name of The Great Courses).

Accessing Our Site
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site, or our entire Site.

When you've been given or have chosen a password granting you access to certain parts of our Site, you are solely responsible for keeping this password confidential. We advise you not to share your password with anyone. We have the right to disable any such passwords or information, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions.

Service Availability
Our Site is only intended for use by people resident in Australia. Please click on the following link if you wish to send any Product(s) you have ordered to another country: http://www.thegreatcourses.com (the "Global Site"). Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our Ordering & Shipping page of the Global Site, which you can access by clicking on the ëCustomer Serviceí link at the bottom of the home page. Please review our Ordering & Shipping page on our Site and the Global Site, as relevant, before ordering Products from us.

Acceptable Use of our Site
You may use our Site only for lawful purposes. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer, or database connected to our Site and you may not use our Site:

  • (a) in any way that breaches any applicable local, national, or international law or regulation;
  • (b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • (c) to send, knowingly receive, upload, download, use or reuse any material which does not comply with all relevant provisions of these Terms and Conditions;
  • (d) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
  • (e) to knowingly transmit any data; send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other malicious or harmful programs or similar computer code designed to attack our Site (via a denial-of-service attack or a distributed denial-of service attack); or otherwise adversely affect the operation of any computer software or hardware.

By breaching this paragraph, you may be committing a criminal offence under Australian law including by way of example (but not limitation) the Telecommunications Act 1997 (Cwlth) or the Broadcasting Service Act 1992 (Cwlth). We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Privacy
Please review our Privacy Policy, which also governs your visit to, and any orders from, our Site, to understand our practices in relation to any personal information you provide.

Linking to and Links From Our Site
You may not link to our site without obtaining our prior written consent nor may you frame our site on any other web site. We reserve the right to withdraw linking permission without notice to you.

Where our Site contains links to other web sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those web sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. We cannot give any undertaking that products you purchase from companies to whose web site we have provided a link on our Site will be of satisfactory quality, and any such warranties are disclaimed by us to the maximum extent permitted by law. By ordering any of our Products and Services, you also acknowledge you have read, accept and agree to be bound by the End User License Agreement of our third party provider mPortal, Inc. at www.mportal.com/eula/.

Your status
By placing an order through our Site, you warrant that:

  • (a) you are legally capable of entering into binding contracts;
  • (b) you are at least 18 years old;and
  • (c) you are resident in Australia and you are accessing the Site from Australia.


How to Order
When you place an order to purchase a Product from our Site, we will send you a confirmatory email that will contain details of the Product(s) you have ordered along with any delivery charges. If you have ordered any downloadable Products, this email will also contain details of how you can download them.

You must check that the details in the confirmatory email are correct as soon as possible and should print out and keep a copy of it for your records.

Your order will represent an offer to us to purchase the relevant Product(s) which will be accepted by us when we despatch the Product(s) ordered from our headquarters in Virginia, USA, to you.

We will confirm that the Product(s) (other than downloads) have been despatched to you by sending you an e-mail confirmation (a "Shipping Confirmation"). This Shipping Confirmation will be evidence that we despatched the Product(s) to you, and that the contract between us (the "Contract") has been formed.

Where you are purchasing a downloadable Product, the Contract between us relating to such downloads will only be formed once we make those Products available for you to download from our servers (which are located outside Australia).

In the event that we are unable to fulfil your total order in one shipment (for example if one of the Products you have ordered is out of stock), any Product(s) on the same order which we have not confirmed in the Shipping Confirmation to have been despatched will not form part of that Contract. We will not be obliged to supply any such Product(s) which may have been part of your order until the despatch of such Product(s) has been confirmed in a separate Shipping Confirmation.

Returns and Refunds: Our Lifetime Satisfaction Guarantee

If you are ordering from us as a consumer, your order will be covered by our Lifetime Satisfaction Guarantee: If you are not completely satisfied with your order for any reason, you may exchange your course for another of equal or lesser value at anytime. You may also return any course, within one year of initial purchase, for a full refund. Returns should be sent to The Great Courses Returns Centre, 6 The Crescent, KINGSGROVE NSW 2208.

Please visit the Our Guarantee section of our Site for further details.

This provision does not affect your statutory rights.

Availability and Delivery
All in-stock items are despatched within 24 hours, subject to the ordered Product(s) being available for immediate despatch, unless there are exceptional circumstances.

Risk and Title
The risk of loss or damage to Product(s) passes to you on delivery of the Product(s).

Ownership of the Product(s) will only pass to you when we receive full payment of all sums due in respect of the Product(s), including postage and packing charges.

Price and Payment
The price of any Product(s) will be as quoted on our Site from time to time, except in cases of obvious error.

Our prices exclude VAT (unless otherwise stated) but exclude postage and packing costs, which will be added to the total amount due as set out on the Orders & Shipping page of our Site.

Please note that our prices do not contain any allowance for GST. You should be aware that (as the importer of the Product(s) into Australia), you may be obliged to pay GST if the value of your order is greater than A$1000. We recommend that you obtain your own advice if this is the case.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Shipping Confirmation (or confirmation email in relation to downloads).

Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Shipping Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all Products must be by credit or debit card. We accept payment with American Express, Visa, MasterCard and Maestro/Switch. We will not charge your credit or debit card until we despatch your order.

Customer Services

Please address any questions or complaints to our customer service department. You can reach us by:

Email: custserv@thegreatcourses.com.au
Phone: 1800 461 951

Office hours: Monday - Friday 7 a.m. to 12 midnight (EST)
Saturday 7 a.m. to 2 p.m. (EST).
After hours, an automated voice mail system is available.

Fax: 1800 851 947
Mail: The Great Courses, 6 The Crescent, KINGSGROVE NSW 2208

Intellectual Property
We are the owner or the licensee of all intellectual property rights in our Site, in the material published on it and in the Products available through our Site. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not modify the paper or digital copies of any materials and intellectual property contained in or published on our Site, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.

You must not use any part of the materials on our Site for commercial purposes without obtaining permission to do so from us or our licensors. Please refer to the Copyright Information page of our Site for more information on obtaining such permission.

If you print off, copy, or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The Great Courses Products are provided for your personal use. You agree not to resell, copy, or redistribute The Great Courses' materials, nor may you use it for any commercial purpose.

If you order downloadable Products (e.g., in the format on Audio Downloads, where available, you agree that The Great Courses' encrypted watermarks are reasonable means to detect misappropriation of its course materials which are protected by copyright and trademark law. You agree that removal of such watermarks would violate the terms of this contract.

Our Liability
We warrant to you that any Product purchased from us through our Site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Commentary, testimonials, reviews, and other materials posted on our Site along with the Products themselves are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

Our liability for losses you suffer as a result of us breaching this agreement, including deliberate breaches, is strictly limited to the purchase price of the Product you purchased, and any losses which are a foreseeable consequence of us breaching the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not exclude or limit in any way our liability:
(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation;
(d) for any deliberate breaches of these Terms and Conditions by us that would entitle you to terminate the Contract between us; or
(e) that cannot be excluded to limited by law.

To the maximum extent permitted by law, we are not liable for:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data;
(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable; or
(g) any indirect or consequential losses even if such losses result from a deliberate breach of these Terms and Conditions by us that would entitle you to terminate the Contract between us, provided that this paragraph shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this paragraph.

Import Duty
Orders may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order, and please refer to the Frequently Asked Questions Page of the Global Site for further information.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices
All notices given by you to us must be sent to The Great Courses at 6 The Crescent, KINGSGROVE NSW 2208. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or by posting notice on our Site.

Transfer of Rights and Obligations
The Contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, change, or otherwise dispose of these Terms and Conditions or a Contract, or any of your rights or obligations arising under them, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of these Terms and Conditions or a Contract, or any of our rights or obligations arising under them, at any time.

Waiver
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the Notices paragraph above.

Severability
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking, or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Terms and Conditions.

Our Right to Vary these Terms and Conditions
We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system's capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Shipping Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Law and Jurisdiction
Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by governed by the law of New South Wales, Australia.. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.

Concerns and Queries
If you have any concerns or queries about any of the content of our Site, please contact us according to the contact details provided on the Contact Us page of our Site.

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